Terms of Service

Last Updated: February 23, 2026

Welcome to Vuelve. These Terms of Service ("Terms") govern your use of our SMS customer retention service. By opting into our service, you agree to be bound by these Terms. Please read them carefully.

1. Service Description

Vuelve is an SMS-based customer retention service designed to help local businesses reconnect with their customers. Our service works as follows:

• Customers scan a QR code at a participating business location
• They opt in to receive SMS notifications by providing their phone number
• Vuelve sends automated SMS messages with special offers and reminders 3–7 days after the initial visit
• Messages are designed to encourage return visits and build customer loyalty

2. Acceptance of Terms

By scanning a QR code and providing your phone number to participate in the Vuelve service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

3. Eligibility

You must meet the following requirements to use our service:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Provide a valid mobile phone number that you own or have authorization to use
• Reside in the United States

4. User Responsibilities

Consent to Receive SMS Messages

By opting into our service, you expressly consent to receive automated SMS text messages from Vuelve and participating businesses. You understand that:

• Messages will be sent to the phone number you provided
• Standard message and data rates from your mobile carrier may apply
• Message frequency will typically be 1–2 messages per business within a 30-day period
• You can opt out at any time using the methods described in Section 5

Accurate Information

You are responsible for providing accurate and current information, including a valid phone number. You must promptly update your information if it changes.

Lawful Use

You agree to use our service only for lawful purposes and in accordance with these Terms. You will not attempt to interfere with, compromise, or disrupt the service, use automated systems without authorization, or impersonate any person or entity.

5. Opt-Out Procedures

You have the right to opt out of receiving SMS messages from Vuelve at any time. We provide simple and immediate opt-out options:

How to Opt Out

• Text "STOP": Reply STOP to any SMS message you receive from Vuelve
• Text "UNSUBSCRIBE": Reply UNSUBSCRIBE to any message
• Email Request: Contact us at hellovuelve@gmail.com with your phone number and request to unsubscribe

Upon receiving your opt-out request, we will process it immediately, send one final confirmation message, and cease all further SMS communications to your number.

6. Fees and Charges

Vuelve does not charge consumers for our SMS service. However, standard message and data rates from your mobile carrier may apply. Contact your carrier for information about their messaging rates.

7. Service Modifications and Interruptions

We reserve the right to modify, suspend, or discontinue the service at any time with or without notice. We are not liable for any service interruptions caused by technical difficulties, mobile carrier issues, or events beyond our reasonable control.

8. Limitation of Liability

No Warranties

The Vuelve service is provided "as is" and "as available" without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Damages

Vuelve and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or cost of substitute services.

Maximum Liability

Our total liability to you for any claims arising from or related to the service shall not exceed fifty dollars ($50.00) or the amount you paid to us in the past twelve months, whichever is less.

9. Indemnification

You agree to indemnify, defend, and hold harmless Vuelve and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of the service, your violation of these Terms, or your violation of any third-party rights.

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Intellectual Property

All content, features, and functionality of the Vuelve service are owned by Vuelve and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

12. Third-Party Services

Our service may integrate with third-party services including mobile carrier networks, SMS gateway providers, and payment processors. We are not responsible for the practices, policies, or content of these third parties.

13. Dispute Resolution

Informal Resolution

If you have any concerns or disputes, please contact us first at hellovuelve@gmail.com. We will work in good faith to resolve the issue informally.

Governing Law & Arbitration

These Terms shall be governed by the laws of the United States. Any disputes shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules, rather than in court, except that you may assert claims in small claims court if they qualify.

14. Termination

We reserve the right to terminate or suspend your access to the service at any time, without prior notice, including for violation of these Terms, fraudulent or illegal activity, or at your request. Upon termination, your right to use the service will cease immediately.

15. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top indicates when the Terms were last modified. Continued use of the service after changes constitutes acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Vuelve regarding your use of the service and supersede all prior agreements and understandings.

18. Contact Information

If you have any questions, concerns, or feedback about these Terms or our service, please contact us:

Email: hellovuelve@gmail.com
Subject Line: Terms of Service Inquiry

We will respond to your inquiry within 7 business days.