Privacy Policy

Last Updated: February 23, 2026

At Vuelve, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our customer retention service.

1. Information We Collect

Phone Numbers

When you opt into our SMS notification service by scanning a QR code at a participating business, we collect your mobile phone number. This is the primary piece of personal information we gather and is essential for providing our service.

Usage Information

We may collect information about your interactions with our service, including:

• Date and time you opted into the service
• Which business you visited
• SMS delivery and response status
• Whether you opted out of the service

2. How We Use Your Information

We use the information we collect solely for the following purposes:

• Send SMS Notifications: We use your phone number to send you perfectly-timed SMS reminders and special offers from the businesses you've visited
• Service Improvement: We analyze usage patterns to improve the timing and effectiveness of our messages
• Compliance: We maintain records as required by SMS regulations and telecommunications laws
• Customer Support: We use your information to respond to inquiries and provide support

3. SMS Program Details

Message Frequency

You will typically receive 1–2 SMS messages per business you opt into, sent 3–7 days after your initial visit. Message frequency may vary based on the specific business's preferences.

Message & Data Rates

Standard message and data rates may apply based on your mobile carrier's plan. Please check with your carrier for details.

Carriers Supported

Vuelve works with all major U.S. mobile carriers including AT&T, T-Mobile, Verizon, and others.

4. Your Rights and Opt-Out

Easy Opt-Out

You can opt out of receiving SMS messages at any time. There are two simple ways to unsubscribe:

• Reply "STOP": Text STOP to any message you receive from Vuelve
• Reply "UNSUBSCRIBE": You can also reply with UNSUBSCRIBE to opt out

After you opt out, you will receive one final confirmation message, and then no further messages will be sent to your number.

Help & Support

For help or questions about our SMS program, text HELP to any message you receive, or contact us at hellovuelve@gmail.com.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Limited access to personal information by authorized personnel only
• Regular security audits and updates

6. Data Retention

We retain your phone number and associated data only as long as necessary to provide our service or as required by law. If you opt out of our service, we will mark your number as opted-out but retain it to ensure we don't accidentally contact you again.

7. Compliance with SMS Regulations

Vuelve fully complies with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and all applicable federal and state SMS marketing regulations. We:

• Only send messages to users who have explicitly opted in
• Provide clear opt-out instructions in every message
• Honor opt-out requests immediately
• Do not send messages to phone numbers on the National Do Not Call Registry without proper consent
• Maintain records of consent as required by law

8. Children's Privacy

Our service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will promptly delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last Updated" date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically.

10. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete your personal information
• Right to opt out of the sale of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at hellovuelve@gmail.com.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: hellovuelve@gmail.com
Subject Line: Privacy Inquiry

We will respond to your inquiry within 30 days.